Contact： Mr. Wu
Add：No. 67, Jingcheng 2nd Road, Xintian Zhongxin Industrial City, Fuyong Street, Baoan District, Shenzhen, China
As a professional manufacturer of lean production equipment and warehouse logistics equipment, we emphasize service marketing, emphasizing the response time of service and the quality of service, so that every customer can be relieved of worries. For this reason, we set up a full-time customer service department to deal with the first time. Customer complaints and needs.
1. Warranty period
The product warranty period is 1 year. Due to the quality of the product itself, the company promises to repair or replace it free of charge. If it is a human factor, such as forklift collision, placing heavy goods and other quality problems, it is not covered by the warranty, but the company still provides timely replacement service, only charge for materials, no labor. Specific warranty range: column deformation, beam deformation, paint shedding, simple structure problems of logistics trolleys, etc.
2. Warranty period
Shelf product warranty period is 8 years, auto parts turnover car, stacking truss series, [warehouse cage] series, [logistics trolley] series for 3-5 years under normal use (except for force majeure) but customers It is necessary to ensure that the shelves and material turnover vehicles are used under normal conditions and provide necessary maintenance and proper use.
3. Reaction aging
Respond within 2 hours after receiving a call from the customer. Arrange technicians to the site within 48 hours. Involving quality problems, product replacement is completed within one week. If there are special circumstances, the company will inform the customer in advance by email or email.